Production Maintenance

• Production Maintenance: Overview

  90% of a website's lifespan is spent in maintenance and that is when 100% of your users interact with it. Failing to plan (and budget for) maintenance is like buying a new car off the lot and never planning on putting in gas, changing the  oil, or taking it in for regular maintenance.

• Production Maintenance: Infrastructure

  Infrastructure maintenance includes hosting and DNS costs, security, backups/archives, and troubleshooting the site. 

• Production Maintenance: Content

  Every site, regardless of level of content, needs to have a content management plan.  No site is self-managing without thoughtful and planned human intervention; without the management plan, sites become stale and out of date, which reflects on your organization.

• Production Maintenance: Usability and New Features

  The next level of maintenance is active management of the usability and features of a site. This level is needed when you have a lot invested in your site, with expectations of sizable returns.

• Production Maintenance: Options

  Once you have agreed that maintenance for your web site is important to perform, the next question is who should do it? Most firms can use internal resources or outsource it to a professional firm or individual. I will walk through the different pros and cons, plus some recommendations on each option available.