Production Maintenance: Infrastructure
Included in this
category is stuff that most people do remember- paying for the server hosting,
any software licensing costs, and paying for the URL (although you would be
surprised at the number of clients who forget that they have to renew their URL
payments or risk losing it).
However, in addition
to these costs, there are additional maintenance tasks that need to be
performed, including:
- Offsite functioning backups
and archives of the code and data in the database (essential for recovery
of your site if for some reason the server is destroyed).
- Security patches to the
server and to the software (new holes and vulnerabilities are found all
the time. Get worried if your server or site NEVER needs patching).
- Security log tracking (to
identify any issues AS SOON AS a major incident occurs).
- Responding to software
issues, bugs, data errors, etc (No software is "bug free". In
data entry heavy sites, a
"bug" can be caused by bad data being entered. In some cases,
the bug is actually a mismatch between the expectations and the design).
- Responsiveness to emerging
needs (such as a security incident, troubleshooting a site issue,
resetting a password or offering technical support to an administrative
user, and even making sure there are up to date copies of the site
administration details.
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